28 March 2010

Online Shop Terms & Conditions

Things you need to know.

What’s the Elim Cathedral of Hope online shop & online giving?

The Elim Cathedral of Hope online shop & online giving is your place to get our lattest products and the ability to be able to give/tithe online. It’s really easy to use the shop, just browse though, pop anything you like in your cart and check out.

Important things to know.

Before you use our Online Shop, there are some legal things you should know. Mostly it’s to make sure that you get exactly what you expect when you shop with us online. So it’s important to read through so you know where you stand.

When you shop online with us, we’ll assume you’ve read and agree with these things along with any other terms and conditions that we show you while you shop. If you have any questions that aren’t answered here, feel free to call us on 033655674.

Who’s who?

As you read through, we’ll often use the word “you”. This refers to anyone who uses the Online Shop. Similarly when we say “we”, “our”, “us” or “ECOH” we’re talking about Elim Cathedral of Hope and any related company/organisation that provides you with goods or services.

Buying Products

You need to be at least 18 years old to use the Online Shop. Also, it’s important that you give us all the information we need otherwise we may not be able to complete your order.

When you place an order, you’re making an offer to buy something from the Online Shop according to these terms and conditions. From there, we’ll most likely accept your order by processing your payment and sending you the things you bought. But we may, for any reason, decline your order or a part of it. If that happens we’ll always let you know using the email address you’ve given us, or by phone. We don’t consider any order to be accepted until we’ve processed your payment and sent out the things you bought.

Keeping things accurate.

We always aim to make sure everything you read in the Online Shop and Online Giving is both up to date and accurate. But you need to know that occasionally information in the Online Shop might have errors or omissions. While we do our best to avoid that, we can’t take any liability for these errors or omissions. Also, we may change the information in the Shop from time to time without notice. If we do that, the information in the Online Shop at the time we accept your order will apply.

What you pay.

The price you pay for the things you order will always be the price you see displayed in the Online Shop, plus delivery charges if there are any. Also, unless we specifically say otherwise, all prices are in New Zealand Dollars and include GST.

If for some reason we have something listed with the wrong price or some incorrect information, or we are out of stock, we reserve the right to cancel your order (regardless of whether you’ve paid for it.) But if you’ve already paid for an order that needs to be cancelled we’ll refund you in full and let you know what we’ve done using the contacts you gave us when you placed your order.

Finally, the things we sell in the Online Shop (and the price of them) may change at any time without notice.

The way you pay.

You can buy products from the Online Shop or give by using the Online Giving with Visa or MasterCard, just as long as those cards are valid.

Cancelling or changing your order.

When you make an order, you have committed to buying the item(s) from the Online Shop or Online Giving. Having said that, we understand that sometimes people make mistakes, so if that happens, call us on 033655674 straight away and we’ll do our best to fix any problems. As long as your order hasn’t been processed, we should be able to make any changes you need. We may even be able to cancel the transaction if that’s what needs to happen (does not apply to online giving).

Our “Change Your Mind Guarantee”

We know that sometimes things arrive that aren’t quite what you wanted. If you need to return a product (excludes online giving) just call us within three days of when you receive it. As long as it’s still all packaged up like new we’ll take it back with no questions asked. The product has to be in its original box/packaging and is unopened and undamaged, and all external wrapping and seals are intact.

If you return a product that we don’t consider to be “packaged up like new”, we won’t be able to refund you.

Getting Products delivered.

We can only deliver things you buy from the Online Shop to physical addresses in New Zealand. This doesn’t include PO Boxes or Private Bags. We aim to send everything out by courier within 24 business hours of the time we receive payment for your order.

We’ll email you confirmation when your order is sent. If we’re sending something in or around Christchurch it should arrive ‘next working day’. Any orders sent to the rest of New Zealand could take up to two working days to arrive.

Getting things delivered on time is important to us, but we can’t guarantee delivery times. So we can’t be liable for any loss, cost or expense caused by delay in delivery.

Couriers need a signature before they’ll hand over an order and they won’t deliver to addresses that are obviously unoccupied. So if you’re not there, or they aren’t sure that everything is as it should be, they may decide that it’s best not to deliver your order. In that case, they may leave a card for you to call them and arrange for your order to be redelivered or picked up from the nearest depot.

We’re responsible for the items you’ve ordered until the order is signed for by you or someone on your behalf. Once you’ve got the order, it’s yours and you’re responsible.

Sending things back (Returns Policy).

If for any reason the Product (excludes online giving) we send you isn’t exactly what you ordered, or turns out to be faulty, we’ll do our best to get that fixed really quickly.

Just contact us on 03655674 as soon as possible and we’ll send you a postage-paid courier bag so you can send the order back to us. You’ll also need to fill out a form that we’ll send with the courier bag and include a copy of your receipt. It’s important to note that we’re not responsible for the items you send back until they arrive at ECOH.

If we somehow sent you the wrong product or it turns out to be faulty then we’ll replace it for you at no cost and meet all our responsibilities under the Consumer Guarantees Act 1993. If on the other hand we take a look at your Product and it turns out not to be faulty then we’ll send it back to you without replacing it or giving you a refund.

At this point, you may need to pay a bond to cover the cost of inspection by the manufacturer. If there is a genuine fault with your product you’ll get the bond back and the manufacturer will repair or replace your product as stated in their warranty terms. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your product (not all products have warranties.

Credit Card Security

It’s really important that you can use your credit card safely in the Online Shop or Online Giving. All of our payments are handled by an independent accredited payment processor that complies with the standards set by the Payment Card Industry. ECOH does not see or store card details.

How the law looks after you.

Whenever you buy something as a consumer you’re looked after by the Consumer Guarantees Act 1993. ECOH is totally committed to meeting all our responsibilities under the Act. The only time you aren’t covered by the Act is if you’re buying something for a business (see below). Also, there are the other things that we’ve mentioned in these terms, or elsewhere in our Site Terms of Use that apply to your use of the Online Shop and the purchase of products from it that may limit our responsibilities outside of the Act.

If you buy something from the Online Shop for your business, the Consumer Guarantees Act does not apply. So that means that our liability to you (or anyone claiming through you) is limited to the amount you paid for the specific product that your claim relates to. This doesn’t affect your rights under our “Change your Mind guarantee” or our Returns Policy.

Looking after your information.

We take this very seriously and will comply with our Privacy Policy. When you use the Online Shop we understand that you accept this Policy as the way we collect, hold and manage your personal information.

Your order number

If you buy something from the Online Shop and need to talk to us about it, it’s much easier if you can give us the order number. If you don’t have that, you’ll need to know the credit card number you used to complete the order. That’s so we can make sure you are who you say you are.

Changes to these terms and conditions.

Every now and then, we might need to make changes to these terms and conditions, which we’ll do by publishing them right here in the Online Shop. As soon as any new terms and conditions are published, all orders you make from the Online Shop are subject to the latest terms and conditions on the Shop at the time.

If for any reason any of these terms or conditions are unenforceable or invalid, the rest of them will always, to the maximum extent possible, remain in full force and effect.

Your use of or website and our Site Terms of Use are governed by New Zealand law.

And that’s it. So enjoy using the ECOH Online Shop and if there’s anything you need or anything you’re not sure about, just give our team a call on ECOH at normal business hours.